Shipping Policy

At Ryan & McKenzie, we are committed to ensuring your order reaches you safely and efficiently. This Shipping Policy outlines how orders are processed, dispatched, and delivered. We currently ship exclusively to customers within the United States.

1. Order Processing & Dispatch

Orders are typically processed and verified on the same day they are placed, provided they are made during standard business hours (Monday to Friday). Orders placed on public holidays or over the weekend will be processed on the next business day.
Once verified, items are prepared and dispatched from our central international logistics facility within 1 to 6 working days (Monday to Friday).
While we always strive to guarantee timely delivery, promotional periods or high-demand sales events may experience minor processing delays.

2. Estimated Delivery Times

We ship to customers within the United States from our overseas fulfillment partners. Standard estimated delivery times are as follows:

Standard Delivery: Typically 10 to 20 business days (Monday to Friday), depending on product demand, customs processing, and destination.
Peak Periods: During high-volume periods (such as holidays, major sales events, or peak logistics seasons), shipping may extend to 3 to 4 weeks.
All shipments are fully insured and include a tracking number so you can monitor your parcel's progress from dispatch to delivery.

3. Customs, Duties, and Taxes

We currently ship exclusively to customers within the United States. All products are shipped directly from our central international warehouse.
Ryan & McKenzie is not responsible for any U.S. customs duties, import taxes, tariffs, or clearance fees applied to your shipment.
Any required customs charges or import fees are strictly the responsibility of the customer and are non-refundable.

4. Important Delivery Guidelines & Responsibilities

Address Accuracy: Customers are fully responsible for providing an accurate and complete shipping address at checkout. Once a shipment has left our warehouse, external carriers do not allow us to change the delivery address.
Incorrect Addresses / Uncollected Parcels: If an incorrect address is provided and not corrected within our processing window, or if a delivery attempt fails and the package remains uncollected at a local pickup point past the holding limit (typically 15 days), the package may be returned or considered lost. In such cases, refunds are not issued, and re-shipment costs will be borne by the customer.
External factors such as customs clearance procedures and carrier delays may occasionally impact transit times.

5. Contact Information

Store name: Ryan & McKenzie

Company name: Yusuf Agir LLC

Registration Number: 42-3392831

Business Address: 439 Littleton Rd, Westford, MA 01886 United States.

Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China.

Email: info@ryanandmckenzie.com

Phone: +1 781 675 8722

Customer Service Hours:

Monday to Friday: 9am - 6pm (ET)

Saturday and Sunday: Closed