Shipping Policy
At Ryan & McKenzie, we aim to provide customers with a clear and dependable delivery process. Below you'll find details on where we ship, how orders are processed, and what to expect regarding delivery timelines.
1. Shipping Availability
At this time, Ryan & McKenzie only ships orders within the United States. Orders placed from outside the United States cannot currently be processed.
2. Delivery Address
Orders are shipped to the delivery address entered at checkout. You are responsible for ensuring the shipping information provided is accurate and complete — incorrect or incomplete address details may result in delivery delays or returned shipments.
3. Order Processing
Orders are prepared and processed within 3 to 5 business days of being placed. Business days are Monday through Friday, excluding public holidays.
Order Cut-Off Time: Orders placed before 6:00 PM (ET), Monday through Friday, are eligible for same-day processing. Orders placed after this cut-off time, or during weekends, will be processed on the next business day.
4. Shipping Duration
Once your order has been processed and dispatched, standard shipping typically takes 9 to 15 business days to arrive within the United States.
Delivery times may vary depending on several factors, including:
- Seasonal demand
- Customs clearance procedures
- Public holidays
- High order volumes during sales or promotional periods
5. Estimated Total Delivery Time
The total delivery timeframe consists of two stages:
Order processing: 3–5 business days Shipping time: 9–15 business days
This results in an estimated total delivery time of approximately 12–20 business days from the date of purchase. Please note these are estimates and may occasionally vary due to factors beyond our control.
6. Shipping Costs
All orders placed with Ryan & McKenzie include free shipping — no minimum purchase required.
7. Payment Methods
We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Amazon Pay. All transactions are processed over SSL-encrypted connections.
8. Order Tracking
You'll receive a shipping confirmation email with a tracking link once your order ships. Tracking updates may take a few business days to appear after your package leaves the warehouse. Track Your Order
9. Failed Deliveries or Incorrect Addresses
If a package cannot be delivered due to an incorrect or incomplete address provided at checkout:
- The shipment may be returned to our fulfillment partner
- Our support team will contact you to resolve the issue
- We'll work with you to arrange re-shipment or another appropriate solution
To avoid delays, please carefully verify your delivery information before completing your order.
10. Delivery Confirmation
Once the shipping carrier marks a package as delivered, the shipment is considered successfully completed. If you're unable to locate your package after it has been marked as delivered, our support team will help you contact the carrier and investigate.
11. Customer Support
📧 info@ryanandmckenzie.com 📞 +1 781-675-8722 Hours: Monday–Friday, 9am–6pm (ET) Response time: 12–24 hours on business days
Store name: Ryan & McKenzie
Company name: Yusuf Agir LLC
Registration Number: 42-3392831
Business Address: 34 Amanda Rd, Sudbury MA 01776 United States.
Warehouse Address: 439 Littleton Rd, Westford, MA 01886 United States.
Email: info@ryanandmckenzie.com
Phone: +1 781 675 8722
Customer Service Hours:
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed