FAQ
FAQ
Q: How can I track my order? Once your order ships, you'll get a confirmation email with a tracking link. Got your tracking number ready? Use the link in that email, or head straight to our order tracking page, to follow your parcel from dispatch to your door.
Q: Do you provide size information? Yes. Every product page has its own detailed size chart. Not quite sure which size to go for? Reach out anytime, we're glad to help you find the right fit.
Q: What is your return policy? We offer a 30-day return window, so you've got 30 days from receiving your item to request a return.
- For change-of-mind returns, return shipping is covered by the customer. If an item turns up damaged or incorrect, though, we'll take care of the return cost.
- Once we've received and approved your return, please allow up to 10 business days for the refund to land back in your account. This 10-day window starts once your return arrives at our facility, not from the day you ship it — international return transit is separate and can take a few weeks.
Q: What should I do if my order arrives damaged? If something arrives damaged, get in touch within 30 days of delivery. Just email us with: – Your order number – Clear photos of the damage – A quick description of what's wrong
Q: Do you ship internationally? No — we currently deliver only to customers within the USA. Since items are shipped from our overseas fulfillment partners, estimated delivery typically takes 10–20 business days from the day you order, depending on customs processing and destination. During peak periods, this may extend to 3–4 weeks.
Q: What payment methods do you accept? We accept major credit cards like Visa and Mastercard, along with digital wallets such as Google Pay, Apple Pay, Shop Pay, and Amazon Pay.
Q: Where do I enter my discount code? You can add your discount code at checkout. On the checkout page, find the discount box, type your code in, and hit apply.
Q: How can I cancel my order? You can cancel within 30 minutes of placing your order. After that, it moves into processing and can't be cancelled, but you're welcome to return the item once it arrives.
Q: Can I exchange an item for a different size or color? Yes. The fastest way is to return your original item through our standard return process and place a new order for what you need.