Privacy Policy
Privacy Policy
Last updated: August 11, 2026
Ryan & McKenzie operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ryan & McKenzie is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall take precedence regarding the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your information will be collected, used, and disclosed as described herein.
Personal Information We Collect or Process
"Personal information" refers to information that identifies or can reasonably be linked to you or another individual. Depending on your interactions with the Services, your location, and applicable law, we may collect the following types of personal information:
Contact details: name, billing address, delivery address, phone number, and email address.
Financial information: credit/debit card details, payment confirmations, and transaction metadata.
Account information: username, password, security questions, preferences, and account settings.
Transaction information: items viewed, added to your basket or wishlist, purchased, returned, exchanged, or cancelled.
Communications: information and inquiries provided via customer support or direct correspondence.
Device information: device, browser, network connection data, IP address, and unique identifiers.
Usage information: how and when you interact with or navigate our website and Services.
Sources of Personal Information
We collect personal information through the following channels:
Directly from you: when you create an account, place an order, or communicate with our support team.
Automatically: via cookies, pixels, and similar tracking technologies deployed across your device and browser.
From service providers: engaged to run our technology infrastructure, cloud storage, and payment gateways.
How We Use Your Personal Information
We use your personal information for legitimate business and operational purposes, including to:
Provide and Improve Services: fulfill orders, process secure payments, manage accounts, arrange logistics, and facilitate returns.
Marketing and Advertising: send promotional communications via email or SMS (with your consent) and display targeted online ads.
Security and Fraud Prevention: authenticate accounts, monitor secure transactions, and protect against malicious activity.
Customer Support: maintain business relationships and respond to your inquiries.
Legal Compliance: respond to lawful requests, enforce our Terms of Service, and comply with regulatory obligations.
How We Disclose Personal Information
We may share your information with trusted third parties under strict operational guidelines, including:
Shopify and related cloud hosting, IT management, data analytics, and fulfillment vendors.
Payment processors to secure financial transactions.
Professional marketing partners to manage targeted campaigns in compliance with privacy laws.
Corporate affiliates or in connection with business transactions such as mergers or restructuring.
Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information to power our online storefront. Shopify may process data outside your country of residence under strict legal compliance frameworks. You can review the Shopify Privacy Policy for more details.
Third-Party Websites and Links
Our Services may contain links to external third-party sites. We are not responsible for the privacy practices of external platforms, and we encourage you to review their respective privacy policies.
Children's Data
Our Services are not intended for minors. We do not knowingly collect personal data from individuals under the age of majority. If you believe a minor has provided data, please contact us for immediate deletion.
Security and Retention
While we implement administrative, technical, and physical safeguards to protect your data, no security system is completely impenetrable. We retain personal information as long as necessary to maintain your account, fulfill orders, resolve legal disputes, and enforce policies.
Your Rights and Choices
Depending on your geographic location, you may hold rights to:
Access: Request copies of the personal information we hold about you.
Correction & Deletion: Request correction of inaccurate data or deletion of your personal records.
Portability: Receive or transfer your data in structured formats.
Opt-Out: Opt-out of targeted advertising or promotional messaging at any time.
You may manage email subscriptions using unsubscribe links found in our messages. To exercise your rights, please reach out via our support channel.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion of your personal information, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising these rights. To submit a request, please contact us using the information below.
SMS Communications
By providing your phone number and opting into SMS checkout or marketing updates, you consent to receive recurring text messages regarding promotions, cart reminders, and order notifications.
Message frequency varies.
Consent is not a condition of purchase.
Standard message and data rates may apply.
You can opt out at any time by replying STOP to any message or contacting support.
International Transfers
Personal information may be transferred, stored, and processed outside your country of residence (including outside the EEA or UK) using recognized legal transfer mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this policy periodically to reflect operational, legal, or regulatory adjustments. Revisions will be published directly on this page with an updated revision date.
Contact Information
For any questions, privacy concerns, or data requests, please contact our support team:
Email: info@ryanandmckenzie.com
Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)