Privacy Policy

This Privacy Policy explains how Ryan & McKenzie ("the Site", "we", "us", or "our") collects, uses, and shares personal information when you visit our website, interact with our services, or make a purchase through our online store.

In this policy, the terms "you" and "your" refer to any individual who visits our website, uses our services, communicates with us, or purchases products from our store.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree with the terms of this policy, please do not use our website or services.

Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our business operations, legal requirements, or data handling practices.

Whenever updates are made, the revised version will be published on this page along with an updated revision date. Where required by law, we will take additional steps to notify users about significant changes.

Collection and Use of Personal Information

In order to provide our services and operate our online store, we collect personal information from various sources. The type of information collected depends on how you interact with our website.

We may use this information to:

Provide products and services
Process orders and payments
Communicate with customers
Improve website functionality and services
Comply with legal obligations
Protect the security of our website and users

Types of Personal Information We Collect

Information You Provide Directly

When interacting with our website or services, you may provide information such as your full name, email address, telephone number, billing address, shipping address, payment confirmation details, and customer support communications.

Automatically Collected Information

When you visit our website, certain information may be collected automatically through tracking technologies such as cookies, pixels, and similar tools, including advertising pixels used for Google Ads and Google Analytics. This may include device information, browser type, IP address, and website usage activity.

Information Received from Third Parties

We may also receive information about you from third-party partners or service providers who assist us in operating our services, including our e-commerce platform (Shopify), payment processors, and marketing and analytics providers such as Google.

How We Use Your Personal Information

We use personal data to process purchases, manage accounts, ship orders, provide returns and exchanges, and communicate about transactions. With your consent where required, we may also send marketing communications and personalize advertising on our website and on third-party platforms such as Google.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to improve website functionality, remember preferences, analyze usage, and support advertising, including remarketing through Google Ads. Most browsers automatically accept cookies, but you can adjust your browser settings to disable or delete them. Our website does not currently respond to "Do Not Track" browser signals.

Disclosure of Personal Information

We may share personal information with payment processors, shipping and fulfillment partners, customer support providers, and data analytics or marketing partners, including Google. Personal information may also be shared when required by law, legal process, or regulatory authorities.

Third-Party Websites

Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or content of third-party websites.

Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

Data Security and Retention

We implement appropriate security measures to protect personal information against unauthorized access, misuse, or loss. However, no system can guarantee complete security. Personal data is retained only for as long as necessary to maintain accounts, provide services, comply with legal requirements, and resolve disputes.

Your Privacy Rights

Depending on your location, you may have the right to access personal information we hold about you, request deletion, correct inaccurate data, and withdraw consent where consent is the basis of processing. You may unsubscribe from marketing communications using the link provided in our emails.

Complaints

If you believe your personal information has been processed improperly, you may contact us directly using the details below.

Data Processing Location

Personal information collected through our website may be processed and stored in the United States.